LK Roofing

Privacy Policy

October 7, 2026

1. Who We Are

LK Roofing Group LTD is the controller responsible for the personal information described in this policy. In this policy, ‘we’, ‘us’ and ‘our’ refer to LK Roofing Group.

Company number: 17389130

Registered or business address: Bromley and surrounding areas

Privacy email: [email protected]

Telephone: 07467 154275

2. What This Policy Covers

This policy explains how we collect and use personal information when you visit lkroofinggroup.co.uk, contact us, request a quote, arrange a visit or otherwise interact with us about our roofing services. It does not automatically cover third-party websites or services linked from our website, which will have their own privacy information.

3. Personal Information We Collect

Depending on how you interact with us, we may collect your name, email address, telephone number, postal address, property details, enquiry information, photographs you send to us, quotation and project records, communication preferences, and records of calls or messages. We may also collect technical information such as your IP address, browser or device information, pages visited, referral source and interactions with the website.

We do not intentionally collect special-category personal information through this website.

4. How We Collect Personal Information

We collect personal information directly from you when you complete a website form, call, email, send a message, request a quote or speak with us. We may also collect information automatically through permitted cookies and similar technologies, and through suppliers that support our website, communications, analytics or advertising.

5. Why We Use Personal Information

We may use personal information to respond to enquiries, arrange visits, prepare quotations, deliver and manage roofing services, maintain customer and financial records, communicate about ongoing work, operate and secure our website, understand website and campaign performance, comply with legal obligations, and establish or defend legal claims.

Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations, pursuing legitimate interests in operating and improving our business, and obtaining consent where the law requires it, including for certain cookies or electronic marketing.

6. If You Do Not Provide Information

Where we need information to respond to your request, prepare a quotation, enter into or perform a contract, arrange a visit or comply with law, we may be unable to proceed if you do not provide it.

7. Who We Share Personal Information With

Where necessary, we may share personal information with website hosting and backup providers, website and marketing agencies, CRM and communications providers, analytics and advertising platforms, professional advisers, payment or accounting providers, roofing suppliers or subcontractors involved in an agreed project, and public authorities where required by law.

These suppliers may include our website host, form and CRM providers, call-tracking or communications providers, analytics and advertising platforms, email providers, and Tip-Top Media Co. Ltd where it processes data under our instructions.

We do not sell your personal information.

8. International Transfers

Some suppliers or their group companies may store or access personal information outside the UK. Where UK restricted-transfer rules apply, we use an approved transfer mechanism or another lawful safeguard. Contact us if you would like more information about safeguards relevant to your personal information.

9. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, reporting, security and dispute-resolution requirements. The final retention schedule for website enquiries, customer and project records, marketing preferences, technical information and call records must be confirmed before publication.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies. Some are necessary for the website to work. Others may support analytics, embedded content, conversion measurement or advertising. Where consent is required, non-essential technologies will not be enabled until you have made a choice. You can review or change your choices through the cookie settings available on the website.

11. Direct Marketing

We send electronic marketing only where permitted by data-protection law and the Privacy and Electronic Communications Regulations. You can ask us to stop direct marketing at any time by using the opt-out method in the message or contacting [email protected]. We may retain a minimal suppression record so we can respect your choice.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people and suppliers who need the information for legitimate purposes. No internet or storage system can be guaranteed as completely secure.

13. Your Data-Protection Rights

Depending on the circumstances, you may have the right to ask for access to your personal information, correction of inaccurate information, erasure, restriction, portability, or to object to certain processing. You may withdraw consent where we rely on it and object at any time to direct marketing. These rights are not absolute and legal exemptions may apply.

To exercise a right, contact [email protected]. We may ask for information needed to confirm your identity and understand your request.

14. Automated Decisions and Children

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. Our website and services are not directed at children, and we do not knowingly collect children’s personal information through the website.

15. Complaints

We would welcome the opportunity to address any concern first. Contact us at [email protected]. You also have the right to complain to the Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint.

16. Changes to This Policy

We may update this policy to reflect changes in our website, services, suppliers or legal obligations. We will post the updated version on this page and change the last-updated date.

17. Contact Us

LK Roofing Group LTD

Postal address: Bromley and surrounding areas

Email: [email protected]